Email Feedback Report or Client TOS Notification

March 27, 2011     0 comments

If you have received one of these messages from us then an AOL user, that you have sent an email to, has reported you to AOL for sending them SPAM. It is important that you take action immediately in order to avoid having AOL block ALL emails from you, and to be sure that we keep our email servers off of AOL's BlackList. This does not mean that AOL thinks your email is SPAM, but rather, that an individual user has clicked the "Report As Spam" button when they received your email.

The first thing to do is to make sure that the person who reported the SPAM was not you. Sounds crazy but be sure and read Don't report yourself to AOL as a spammer to be sure that it does not apply to you.

Unfortunately AOL sends us the Client TOS Notification to inform us that someone has reported email from one of our servers as SPAM, but they do not tell us who it is from! The emails will come from AOL's scomp address (scomp@aol.cnet).

There are two choices:

  1. The only way that you will be able to know who has reported you is to INDIVIDUALLY address and send each AOL address AND include the actual email address in the body of the email. If you have a very large list, this can be very time-consuming.
  2. The other alternative is to remove all AOL users from your bulk email list(s). This might sound drastic, but if you don't remove them then AOL will soon be removing you, so you will not be able to send to them anyway.

We recommend using phplist for bulk mailing of any kind. It automatically includes an unsubscribe link in the body of every email and, if an AOL user chooses to report you instead of unsubscribing, then we can easily do it for them when we get the SPAM report and will not have to bother you or them at all.

To see AOL's Guidelines Click Here .

If you are going to send an email to all AOL users on your list, here's a great example of wording that you can use.

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